Frequently Asked Questions

Close-up of a lit matchstick against a beige background, natural soy hand-poured candles Luxe Wicks

1. What are your candles made of?
Each candle is hand-poured with natural soy wax, cotton wicks, and premium fragrance oils. They’re clean-burning and made in small batches to ensure quality and consistency.

2. How long do your candles burn?
Burn time varies by size, Our 10 oz candles typically last 40–45 hours, 12 oz candles last around 50–55 hours, and 14 oz candles can burn up to 60+ hours with proper care. For the best results, trim your wick before each use and allow the wax to melt evenly to the edges before blowing it out.

3. When will my order ship?
Orders are processed and shipped within 3-5 business days. You’ll receive tracking details by email, and most orders arrive within 1–5 business days, depending on location.

*Business days are Monday - Friday from 8am - 5pm CT.*

4. Do you offer returns or exchanges?
All sales are final, but if your candle arrives damaged or defective, please contact us within 48 hours of delivery so we can make it right.